Customer Delivery Manager - Design

Livspace; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Livspace in Bengaluru seeks a Customer Delivery Manager - Design to oversee month-on-month design for multiple projects, guiding a team of designers and ensuring productive output through targeted trainings and design discussions.

You will drive customer experience and relationship management, ensuring outputs align with customer expectations and Net Promoter metrics, while coaching designers on technical details and leading design discussions.

Qualifications

• Manage designing of 12 to 15 projects month-on-month.
• Ensuring work output of a Team of 6 to 10 Designers.
• Drive Customer experience & Relationship Management.
• Training designers on technical details and managing/ leading design discussions.

Responsibilities

• Manage designing of 12 to 15 projects month-on-month.
• Ensuring work output of a Team of 6 to 10 Designers.
• Drive Customer experience & Relationship Management.
• Ensure output on design Net Promoter Survey (Customer rating).
• Training designers on technical details and managing/ leading design discussions.

Job description

As a Customer Delivery Manager - Design, you are responsible for managing the designing for projects month-on-month, through a team of designers. You will ensure their productivity & work output by imparting required trainings and leading discussions on designs.

Roles and Responsibilities

• Manage designing of 12 to 15 projects month-on-month.
• Ensuring work output of a Team of 6 to 10 Designers.
• Drive Customer experience & Relationship Management.
• Ensure output on design Net Promoter Survey (Customer rating).
• Training designers on technical details and managing/ leading design discussions.