Customer Contact Comms New Associate - Voice

Accenture in India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in Bengaluru invites applications for a Customer Contact Comms New Associate to support customers across channels—email, chat, and voice—delivering timely resolutions with accuracy and empathy.

You will handle routine queries, follow established guidelines, and work within a small team under supervision, with rotating shifts to cover varied hours. Graduation is required, and 0–1 year of experience is welcome.

Qualifications

• Graduation from any stream.
• 0–1 year of experience welcomed.
• Good typing and email/chat handling skills.

Responsibilities

• Manage customer queries, handle escalations and complaints within SLA.
• Close faults and complaints within SLAs.
• Communicate with customers via email and chat; strong typing is preferred.
• Explain customer communications across channels including phone, text, chat, or in-person touchpoints.

Skills

Omnichannel comms

Education

Any Graduation

Job description

Skill required: Omnichannel - Customer Communications

Designation: Customer Contact Comms New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.


• You will also be responsible for closing the fault and complaints within SLA s.


• Candidate who is good in email and chat process who is good in typing is what is preferred here


• Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints.


• Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for?


• Primary skill - Customer Communications - P4 Roles and Responsibilities:


• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.


• Your primary interaction is within your own team and your direct supervisor.


• In this role you will be given detailed instructions on all tasks.


• The decisions that you make impact your own work and are closely supervised.


• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.


• Please note that this role may require you to work in rotational shifts