Customer Contact Comms New Associate

Accenture in India; Gurugram District; On-site; INR 300,000 - 400,000; Full time

Job summary

Accenture in India is hiring for an entry-level Customer Contact Comms New Associate to support our Customer Support vertical. You will handle queries, resolve issues across omnichannel channels, and work to close faults within SLA while maintaining high customer satisfaction.

You will collaborate with internal teams to coordinate marketing, sales, and service efforts, ensuring a seamless experience for customers across online, phone, and chat interactions.

Qualifications

• Graduation from any stream is acceptable.
• 0–1 year of work experience is suitable for this role.
• Strong communication skills in English.

Responsibilities

• Handle customer queries and resolve issues across channels within SLA.
• Manage escalations and complaints from dissatisfied customers.
• Coordinate interactions across marketing, sales and customer service to ensure consistent experience.

Skills

Omnichannel - Customer Service

Education

Any Graduation

Job description

Skill required

Omnichannel - Customer Service

Designation

Customer Contact Comms New Associate

Qualifications

Any Graduation

Years of Experience

0 to 1 years

Language - Ability

English(International) - Proficient

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels. Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Written and verbal communication Roles and Responsibilities:


• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines


• Your primary interaction is within your own team and your direct supervisor


• In this role you will be given detailed instructions on all tasks


• The decisions that you make impact your own work and are closely supervised


• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work


• Please note that this role may require you to work in rotational shifts