Customer Contact Comms Associate

Accenture in India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India is seeking a Customer Contact Comms Associate aligned with our Customer Support vertical. You will help manage and resolve customer queries, handle escalations and complaints, and close faults within SLA. Strong email and chat typing skills are preferred as you interact across channels.

This role may require rotational shifts and offers exposure to a fast-paced environment within a global services leader. We value adaptability, teamwork, and customer-centric communication.

Qualifications

• Graduation is required.
• 1–3 years of experience is desirable.

Responsibilities

• Resolve customer queries and complaints within SLA.
• Handle escalations and provide best resolutions.
• Interact with customers across email, chat and other channels.

Skills

Omnichannel - Customer Communications

Education

Any Graduation

Job description

Skill required: Omnichannel - Customer Communications

Designation: Customer Contact Comms Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here. Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.

What are we looking for?

• Adaptable and flexible
• Ability to perform under pressure
• Agility for quick learning
• Ability to work well in a team
• Collaboration and interpersonal skills Roles and Responsibilities:
• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts