Customer Contact Comms New Associate

Accenture services Pvt Ltd; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

Accenture is hiring for an Omnichannel Customer Service Associate in India. You will manage customer queries across channels, resolve issues, and aim for high satisfaction. The role supports escalation handling and requires clear communication in English for international interactions.

Based in Gurugram, the position may involve rotational shifts and close coordination with teams to ensure SLA compliance and effective issue resolution.

Qualifications

• Graduation is required.
• Proficient English for international communications.
• Experience is 0–1 year typical for entry level.

Responsibilities

• Resolve customer queries across channels, ensuring satisfaction.
• Handle escalations and complaints within defined SLAs.
• Collaborate with internal teams to close faults and improve processes.

Skills

Omnichannel CS

English proficiency

Education

Any Graduation

Job description

Skill required:

Omnichannel - Customer Service

Designation:

Customer Contact Comms New Associate

Qualifications:

Any Graduation

Years of Experience:

0 to 1 years

Language - Ability:

English(International) - Proficient

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels. Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Written and verbal communication Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts