Customer Contact Comms Associate - Voice

Accenture; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture Bengaluru is seeking a Customer Contact Comms Associate to manage customer queries and resolve complaints across omnichannel communications. The role involves handling emails and chats, addressing escalations, and ensuring resolutions within stipulated SLAs.

The ideal candidate has 1-3 years of experience and a graduation in any field. The position may involve rotational shifts and requires strong communication skills.

Qualifications

• Graduation in any field.
• 1-3 years of experience preferred.

Responsibilities

• Handle customer queries via email and chat; resolve issues and escalations within SLA.
• Collaborate with peers and, when needed, inform supervisors; contribute to quality resolutions.
• Work as an individual contributor in a team with a focused scope of work.

Skills

Omnichannel - Customer Communications

Education

Any Graduation

Job description

Skill required: Omnichannel - Customer Communications

Designation: Customer Contact Comms Associate

Qualifications: Any Graduation

Years of Experience: 1-3 Years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.

What are we looking for?

• Adaptable and flexible
• Ability to perform under pressure
• Ability to establish strong client relationship
• Written and verbal communication
• Commitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts, Any Graduation