Customer Contact Comms Associate-Messaging

Accenture; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture is looking for a Customer Contact Comms Associate in Bengaluru, India. The role requires strong ability to handle customer communications and manage complaints. Candidates should have any graduation and 1 to 3 years of experience in customer support.

The position involves working well under pressure and adaptability, which may include rotational shifts for effective customer service delivery.

Qualifications

• Graduation in any field is required.
• 1 to 3 years of experience is preferred.

Responsibilities

• Solve routine problems, largely through guidance.
• Interact with your own team and supervisor.
• Work required in rotational shifts.
• Follow detailed instructions on tasks.

Skills

Ability to handle disputes

Adaptable and flexible

Ability to perform under pressure

Ability to meet deadlines

Ability to work well in a team

Education

Any Graduation

Job description

Skill required

Omnichannel - Customer Communications

Designation

Customer Contact Comms Associate

Qualifications

Any Graduation

Years of Experience

1 to 3 years

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels. Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.

What are we looking for?

• Ability to handle disputes
• Adaptable and flexible
• Ability to perform under pressure
• Ability to meet deadlines
• Ability to work well in a team

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

Qualification

Any Graduation