Customer Contact Comms Associate - Messaging

Accenture in India; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Accenture in India is seeking a Customer Contact Comms Associate in Bengaluru. You will handle customer queries, resolve issues across email and chat, and ensure timely responses.

The role requires 1–3 years of experience, graduation, and the ability to work in rotational shifts. You will contribute to delivering high-quality customer communications and maintain SLA adherence.

Qualifications

• 1–3 years of relevant experience.
• Excellent email and chat typing skills.
• Willing to work in rotational shifts.

Responsibilities

• Resolve customer queries and handle escalations and complaints.
• Close faults and complaints within SLA.
• Manage email and chat communications with accuracy.
• Support customer communications across multiple channels.

Skills

Omnichannel - Customer Communications

Education

Graduation

Job description

Skill required: Omnichannel - Customer Communications

Designation: Customer Contact Comms Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Candidate who is good in email and chat process who is good in typing is what is preferred here
• Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints.
• Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for?
• Primary skill - Customer Communications - P2 Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts