Customer Contact Comms New Associate - Messaging

Accenture; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

Accenture in India is hiring a Customer Contact Comms New Associate - Messaging to support omnichannel customer service. You will help manage, resolve customer queries, handle escalations and ensure timely resolutions across online, phone, and chat channels.

The role requires any graduation and proficiency in English (International). You will work with your team, follow detailed instructions, and may rotate shifts as part of a structured support operation.

Qualifications

• Graduation completed; field not specified.
• Ability to communicate effectively in English (International).
• Customer service proficiency across multiple channels.

Responsibilities

• Manage and resolve customer queries and complaints.
• Handle escalations within defined SLAs and provide best resolutions.
• Coordinate across channels to ensure a seamless customer experience.

Skills

Omnichannel CS

Written & Verbal Communication

Team Collaboration

Education

Any Graduation

Job description

Skill required:

Omnichannel - Customer Service

Designation:

Customer Contact Comms New Associate - Messaging

Qualifications:

Any Graduation

Years of Experience:

0-1 Year

Language - Ability:

English(International) - Proficient

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Written and verbal communication
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts

Qualification

Any Graduation