Customer Contact Comms Associate - Voice

Accenture PLC; Maharashtra; On-site; INR 320,000 - 520,000; Full time

Job summary

Accenture PLC in India is seeking a Customer Contact Communications Associate to support customers across channels with strong voice-based communication skills. The role expects a graduation and 1 to 3 years of experience, and may involve rotational shifts.

You will be aligned with our Customer Support vertical, resolving queries and delivering clear, courteous communications via phone, text, chat, or in-person interactions.

Qualifications

• Graduation in any discipline is acceptable.
• 1–3 years of experience expected.
• Strong communication and voice skills required.

Responsibilities

• Manage and resolve customer queries across channels.
• Demonstrate strong voice process and communication.
• Handle customer communications via phone, text, chat or face‑to‑face.
• Depending on the shift, work in rotational rotations.

Skills

Voice process

Excellent communication

Customer communications

Education

Any Graduation

Job description

Skill required

Omnichannel - Customer Communications

Designation

Customer Contact Comms Associate

Qualifications

Any Graduation

Years of Experience

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing-resolving customers query. Customer communications are interactions between customers and business using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face
• Candidate who is good in voice process with excellent communication skill is what is preferred here
• Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints.
• Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for?
• Primary skill - Customer Communications - P5 Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts