Customer Contact Comms Associate - Messaging

Accenture PLC; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture PLC is seeking a Customer Contact Comms Associate in Bengaluru. The role focuses on managing customer communications, resolving queries, and handling escalations to provide effective resolutions. You will work to close faults within SLA targets, with emphasis on email and chat proficiency and rapid typing skills.

The job may involve rotational shifts and cross-channel interactions. The position requires graduation and 1–3 years of experience, offering exposure to a global, fast-paced

Qualifications

• Graduation required.
• 1–3 years of experience.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and resolve customer queries, handle escalations and complaints with best resolutions.
• Close faults and complaints within SLA timelines.
• Prioritize strong email and chat processing and typing skills.
• Coordinate multi-channel customer communications across phone, text, chat and in-person.
• Work in rotational shifts as required.

Skills

Customer Communications

Education

Any Graduation

Job description

Skill required:

Omnichannel - Customer Communications

Designation:

Customer Contact Comms Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Candidate who is good in email and chat process who is good in typing is what is preferred here
• Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints.
• Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for?
• Primary skill - Customer Communications - P3 Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts