Customer Contact Comms Analyst

Accenture in India; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Accenture in India is seeking a Customer Contact Comms Analyst in Bengaluru to manage customer queries across email and chat, resolve issues, and ensure timely fault closure within SLA. You'll work in the Customer Support vertical, handling escalations and maintaining strong client relationships while providing best resolutions.

Ideal candidates will have 5–8 years of relevant experience, strong communication skills, and the ability to work in a team with rotational shifts, handling multiple

Qualifications

• 5–8 years of experience in customer support or communications.
• Strong written and spoken English communication skills.
• Experience handling emails and chat processes with good typing speed.

Responsibilities

• You will manage and resolve customers' queries, handle escalations and complaints within SLA.
• You will be responsible for closing faults and complaints in a timely manner.
• You will engage in email and chat workflows and maintain effective client interactions.
• Role may involve rotational shifts and collaboration with Accenture teams.

Skills

Omnichannel - Customer Communications

Education

Any Graduation

Job description

Skill required:

Omnichannel - Customer Communications

Designation:

Customer Contact Comms Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.

What are we looking for?

• Written and verbal communication
• Adaptable and flexible
• Ability to establish strong client relationship
• Ability to work well in a team
• Agility for quick learning Travel and Hospitality / Hotel industry experience and the relevant sub-segments to consider - Hotel, Resort, Cruise, Online Travel Agency, Tour Operator, Airline, Airport, Car Rental, Tourism, Travel Services etc. Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts