Customer Care Representative - Senior

FedEx Express México; Gurugram District; On-site; INR 279,000 - 446,000; Full time

Job summary

FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd. is hiring a Customer Care Representative in Gurugram to support defined processes, ensure accuracy, and meet deadlines.

You will handle inquiries, resolve issues, and collaborate with team members to deliver quality service. The role requires strong communication, teamwork, and proficiency with Microsoft Office. The position is based in Gurugram with standard weekly hours and opportunities for growth within the FedEx

Qualifications

• Strong interpersonal and written/verbal communication skills.
• Ability to work in a team and adapt to changing needs.
• Proficient in Microsoft Office and general PC skills.

Responsibilities

• Complete defined processes and procedures to meet deadlines.
• Identify anomalies and apply rules to resolve them.
• Escalate complex issues to senior team members as needed.

Skills

Interpersonal Skills

Written & Verbal Communication

Team Working Skills

Microsoft Office & PC Skills

Problem Solving Skills

Job description

What can you expect as a FedEx team member? Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Company:INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd. City: Gurugram Scheduled Weekly Hours:48 Worker Type:Regular Posting Start Date16-Aug-2026 Posting Close Date: 30-Aug-2026 Job Family: FXE-MEISA: Customer Care Representative Position Summary: Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalations to senior team members.

• Interpersonal Skills
• Written & Verbal Communication Skills
• Team Working Skills
• Microsoft Office & PC Skills
• Problem Solving Skills

FedEx Express is the world’s largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air and ground network to speed delivery of time-sensitive shipments. To learn more about how FedEx connects people and possibilities around the world, please visit about.fedex.com. FedEx offers a wide range of opportunities in our offices around the world. Search here for jobs in any of our Middle East, Indian Subcontinent and Africa markets.