Customer Care Representative - Associate

FedEx Express México; Mumbai; On-site; INR 279,000 - 446,400; Full time

Job summary

FedEx Express México is seeking a Customer Care Representative in Mumbai to manage defined processes, ensuring compliance and accuracy. The role involves identifying issues and collaborating with senior team members for complex cases.

Ideal candidates will have strong interpersonal skills, problem-solving abilities, and proficiency in Microsoft Office. This position offers an inclusive work environment championing diversity.

Qualifications

• Strong interpersonal and communication skills for effective customer service.
• Ability to work collaboratively in a team environment and solve problems under pressure.
• Competency in Microsoft Office and basic computer skills.

Responsibilities

• Ensure compliance with internal and external standards in customer care.
• Identify anomalies and resolve issues based on established rules.
• Refer complex issues to senior team members as needed.

Skills

Interpersonal Skills

Written & Verbal Communication Skills

Team Working Skills

Microsoft Office & PC Skills

Problem Solving Skills

Job description

Company & Location

Company: INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.

City: Mumbai

Scheduled Weekly Hours: 48

Worker Type: Regular

Job Details

Job Family: FXE-MEISA: Customer Care Representative

Position Summary

Grade: PC4. Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may resolve to senior team members.

Required Skills

• Interpersonal Skills
• Written & Verbal Communication Skills
• Team Working Skills
• Microsoft Office & PC Skills
• Problem Solving Skills

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.