Customer Care Representative | International BPO

Talent Acquaintance; Hyderabad; On-site; INR 300,000 - 450,000; Full time

Job summary

Talent Acquaintance in Hyderabad seeks a Customer Support Executive to handle inquiries, resolve issues, and provide accurate product information. You will build lasting relationships to ensure satisfaction and collaborate with internal teams to resolve complex problems.

Demonstrated communication skills, ability to multitask in a fast-paced environment, and strong problem-solving abilities are essential. A solid grasp of relevant software and adaptability will help you deliver exceptional

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Skills

Communication

Multitasking

Problem solving

MS Office

Adaptability

Attention to detail

Tools

MS Office

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.