Customer Care Representative | International BPO

Talent Acquaintance; Ghaziabad District; On-site; INR 300,000 - 500,000; Full time

Job summary

Talent Acquaintance in India seeks a customer support executive to handle inquiries, resolve issues, and provide timely information about products and services.

You will build relationships for long-term satisfaction, collaborate with internal teams to resolve complaints, and maintain high product knowledge to support customers.

The role requires strong communication, the ability to multitask in a fast-paced environment, and a detail-oriented approach to problem solving.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to work effectively in a fast-paced environment with multiple tasks.
• Strong problem-solving and analytical abilities.
• Proficient use of computer systems and software applications.
• Ability to adapt to changing priorities with attention to detail.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Skills

Excellent communication

Interpersonal skills

Fast-paced environment

Problem-solving

Analytical skills

Detail oriented

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.