Customer Care Representative | International BPO

Talent Acquaintance; Gurugram District; On-site; INR 280,000 - 420,000; Full time

Job summary

Talent Acquaintance in Gurugram invites applications for a Customer Support Executive who can handle inquiries professionally, provide accurate product information, and build lasting relationships with customers. The role focuses on resolving issues, collaborating with internal teams, and maintaining high product knowledge to ensure a superior customer experience in a fast-paced environment.

Excellent communication, multitasking, and problem-solving skills are essential to succeed in this

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Skills

Customer handling

Communication

Problem-solving

Attention to detail

Multitasking

Adaptability

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.