Customer Care Representative | International BPO

Talent Acquaintance; Kolkata District; On-site; INR 250,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional to handle inquiries and resolve issues with professionalism and courtesy. You will provide timely and accurate information about products or services and help maintain high levels of customer satisfaction.

The role requires strong communication, adaptability, and problem-solving abilities, with a focus on building lasting relationships and collaborating with internal teams to improve the customer experience.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Computer skills

Adaptability

Attention to detail

Organizational skills

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.