Customer Care Representative | International BPO

Talent Acquaintance; Ahmedabad District; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance in Ahmedabad is seeking a Customer Support Executive to handle inquiries, provide accurate product information, and build lasting relationships with customers.

You will collaborate with internal teams to resolve issues, contribute to process improvements, and maintain strong product knowledge to ensure high customer satisfaction.

Qualifications

• Excellent communication and interpersonal skills.
• Able to work in a fast-paced environment with multiple tasks.
• Strong problem-solving and analytical skills.
• Proficient with computer systems and software.
• Adapt to changing situations and priorities.
• Strong attention to detail and organization.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Skills

Communication

Interpersonal

Multitasking

Problem solving

Analytical thinking

Tech literacy

Adaptability

Detail oriented

Organizational skills

Customer service

Tools

Computer literacy

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.