Customer Care Representative | International BPO

Talent Acquaintance; Greater Noida; Sur place; INR 300 000 - 500 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a customer-focused professional in Greater Noida to handle inquiries, provide accurate product information, and build lasting customer relationships.

The role emphasizes collaboration with internal teams to resolve complex issues, drive process improvements, and maintain strong product knowledge to support customers effectively.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilités

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Connaissances

Excellent communication

Interpersonal skills

Multi-tasking

Problem-solving

Analytical skills

Attention to detail

Outils

CRM software

MS Office

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.