Customer Care Officer | International BPO |

Talent Acquaintance; New Delhi; In loco; INR 300.000 - 520.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance in India is seeking a customer support professional to handle inquiries and resolve issues courteously, providing timely and accurate information about products or services.

The role focuses on building strong customer relationships, collaborating with internal teams to resolve complex complaints, and maintaining high product knowledge to address concerns. You will work in a fast-paced environment, meeting quality and sales targets as part of a dynamic team.

Competenze

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Mansioni

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Conoscenze

Communication

Interpersonal skills

Fast-paced environment

Problem-solving

Software proficiency

Strumenti

CRM software

Descrizione del lavoro

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and accurate information about products or services.


• Build strong relationships with customers to ensure long-term satisfaction.


• Collaborate with internal teams to resolve complex customer complaints.


• Maintain high product knowledge to effectively address customer concerns.


• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment with multiple priorities.


• Strong problem-solving and analytical skills with attention to detail.


• Proficient in using computer systems and software applications.


• Ability to adapt to changing situations and priorities.


• Strong teamwork and collaboration skills with a positive attitude.