Customer Care Officer | International BPO |

Talent Acquaintance; Khordha; In loco; INR 250.000 - 420.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance in Odisha, India is seeking a customer support executive to handle inquiries, provide information, and ensure customer satisfaction. You will engage with users professionally and collaboratively across teams to resolve issues.

The role requires clear communication, the ability to manage multiple tasks in a fast-paced environment, and strong problem-solving skills with a customer-centric approach. Training and growth opportunities are available.

Competenze

• Excellent communication and interpersonal skills required.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Adaptability to changing situations and priorities.
• Teamwork and collaboration with a positive attitude.

Mansioni

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Conoscenze

Communication skills

Interpersonal skills

Multitasking

Problem-solving

Attention to detail

Computer skills

Descrizione del lavoro

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and accurate information about products or services.


• Build strong relationships with customers to ensure long-term satisfaction.


• Collaborate with internal teams to resolve complex customer complaints.


• Maintain high product knowledge to effectively address customer concerns.


• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment with multiple priorities.


• Strong problem-solving and analytical skills with attention to detail.


• Proficient in using computer systems and software applications.


• Ability to adapt to changing situations and priorities.


• Strong teamwork and collaboration skills with a positive attitude.