Customer Care Manager - Sales

Rohan Motors; Greater Noida; Presencial; INR 450.000 - 750.000; Jornada completa

Descripción de la vacante

Rohan Motors Ltd in India is seeking an experienced Customer Care Manager to oversee the vehicle sales journey, build strong customer relationships, and drive a smooth, satisfying experience.

You will handle queries, complaints, feedback, and escalations promptly, aiming for high CSI scores and managing follow-up processes to ensure continuous customer satisfaction.

Formación

• Manage customer relationships and ensure a smooth and satisfactory customer experience throughout the vehicle sales journey.
• Handle customer queries, complaints, feedback and escalations promptly and r customer satisfaction (CSI), follow-up process.

Responsabilidades

• Manage customer relationships to ensure a smooth and satisfying customer experience throughout the vehicle sales journey.
• Handle customer queries, complaints, feedback and escalations promptly to maintain high CSI and execute follow-up processes.

Descripción del empleo

Manage customer relationships and ensure a smooth and satisfactory customer experience throughout the vehicle sales journey.

Handle customer queries, complaints, feedback and escalations promptly and r customer satisfaction (CSI), follow-up process.

Rohan Motors Ltd is a reputed dealer of Maruti Suzuki India Ltd. It was established in 1988 and since then has built up a credible track record of performance and customer satisfaction.

Customer Care Manager in Rohan Motors typically earns between