Customer Care Executive - Ahmedabad

Rentokil Initial; Ahmedabad District; On-site; INR 180,000 - 240,000; Full time

Job summary

Rentokil PCI (Rentokil Initial brand) is seeking a Customer Care Executive based in Ahmedabad. The role focuses on contact management to strengthen customer relationships, working within a multi-functional team with internal and external stakeholders.

The incumbent will handle renewals targets, retention support, and complaint resolution within defined timelines, while contributing to account revival and branch improvement through data analysis and monthly dashboards.

Qualifications

• Education: Any Graduate.
• Experience: 0-2 years as per posting.

Responsibilities

• Should be able to set the targets for the renewals based on the monthly portfolio.
• To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling.
• Compliant Management- To identify & resolve the customers' complaints within the specific timelines.
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts.
• To provide recommendations & suggestions to the branch for improvement.
• Conduct regular reviews & terminate the non-revival accounts.
• Should be able to analyse data and over the challenging areas to improve month-on-month performance.
• Should be able to share the monthly dashboard with the analysis and recommendations

Education

Any Graduate

Job description

Designation - Customer Care Executive

Location - Ahmedabad

Qualification - Any Graduate

Experience - 0 - 2 years

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Should be able to set the targets for the renewals based on the monthly portfolio
• To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
• Compliant Management- To identify & resolve the customers' complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for improvement
• Conduct regular reviews & terminate the non-revival accounts
• Should be able to analyse data and over the challenging areas to improve month-on-month performance.
• Should be able to share the monthly dashboard with the analysis and recommendations

Key Result Areas:

• Managing Residential & Commercial Renewals
• Deliver budgeted profit through Price Increase
• Lead Generation and self conversion
• Customer Retention