Customer Development Executive - Central Delhi

Rentokil Initial; Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Rentokil PCI invites applications for a Customer Development Executive role focused on client retention, renewals, price increases and up-selling for commercial clients across our Indian locations.

The incumbent will work with internal teams and external stakeholders, manage complaints within defined timelines, and drive renewal performance while supporting branch sales growth and collection efforts.

Qualifications

• Any degree is acceptable.
• Two wheeler licence is required.

Responsibilities

• Focus on client retention, renewals and up-selling.
• Identify and resolve customer complaints within specified timelines.
• Alert account management and revive potentially non-reviving accounts.
• Provide recommendations to the branch for improvement.
• Conduct regular renewal reviews and terminate non-revival accounts.
• Act as SPOC for branch renewals and ensure on-time CCM/SQS/SQA.
• Coordinate between customers and operations to boost renewal and new sales.
• Lead generation and reduction of outstanding balances.

Skills

Clear communication

Attentiveness

Positive language

Time management

Data analysis

Education

Any degree

Job description

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil

PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one

pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI

aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to the commercial clients.
• The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Focus on client retention, renewals & price increase & up-selling
• Compliant Management- To identify & resolve customer complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for the improvement
• Conduct regular reviews & terminate the non-revival accounts
• SPOC for Branch Renewals
• Total concentration on Renewal business only
• Sole Responsible
• On-time CCM/SQS/SQA
• Timely Terminations
• Coordination between Customers & Operations
• Increase in Branch New Sales as Branch CSEs can focus only on New sales
• Reduction in Outstanding
• Lead Generation

Key Result Areas:

• Advance Renewal Followup / CCM
• Customer Objection Handling - with the help of operation
• Renewal letter with PI
• Regular follow-up for renewal and updation in the Renewal portal
• OCC entry from the Renewal portal
• Timely termination from the renewal portal
• Outstanding followup
• SQA

Competencies (Skills essential to the role):

• Clear communication skills.
• Attentiveness.
• Ability to use positive language.
• Time management skills
• Data Analysis

Role Type / Key working relationships:

• Productivity Improvement
• Renewal % Improvement
• Effective review customer wise
• Process Understanding and Implementation
• Renewal Portal Usage in Totality
• Increase in Branch New Sales

Educational Qualification / Other Requirement:

• Any Degree
• Two wheeler Licence

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.