Customer Support Executive Chat and Voice Process For Ahmedabad

Smart Lion; Nagpur District, Ahmedabad District, Vadodara; Vor Ort; INR 279.000 - 446.000; Vollzeit

Benefits dieser Stelle

Attractive salary

Career growth

5-day workweek

Zusammenfassung

Smart Lion in Ahmedabad, India is hiring a Customer Support Executive for voice and chat support. This on-site role requires clear English and Hindi communication, basic computer knowledge, and a willingness to work in rotational shifts on a 5-day week.

Freshers as well as experienced candidates are welcome; salary ranges from 25,000 to 40,000 per month plus benefits, with PAN India hiring.

Qualifikationen

• Minimum qualification: HSC or Graduation.
• Excellent English communication required, especially for chat.
• Good verbal English and Hindi, with comfort on voice and chat.

Aufgaben

• Handle customer queries through inbound/outbound calls and chat.
• Provide accurate information and resolve customer complaints and service requests.
• Deliver professional and effective customer support.
• Maintain high standards of customer satisfaction and service quality.
• Document interactions and update information in the system.
• Escalate complex issues to appropriate departments as needed.
• Meet performance targets, productivity and quality benchmarks.

Kenntnisse

English fluency

Hindi language

Typing speed

Voice & chat support

Multitasking

Rotational shifts

Ausbildung

HSC/Graduate

Tools

Basic computer knowledge

Jobbeschreibung

WE ARE HIRING | CUSTOMER SUPPORT EXECUTIVE

Voice & Chat Process | Ahmedabad

Location: Ahmedabad (On-site)
Hiring: PAN India
Working Days: 5 Days Working | 2 Rotational Off
Salary: 25,000 40,000 Per Month + Additional Benefits
Process: Voice & Chat Support (Inbound / Outbound)
Openings: 500+
Employment Type: Full-Time

Job Responsibilities

• Handle customer queries through inbound/outbound calls and chat.
• Provide accurate information and resolve customer complaints, queries, and service requests.
• Deliver professional and effective customer support.
• Maintain high standards of customer satisfaction and service quality.
• Document customer interactions and update information in the system.
• Escalate complex issues to the appropriate department when necessary.
• Meet performance targets, productivity standards, and quality benchmarks.

Eligibility Criteria

• Minimum qualification: HSC (12th Pass) / Graduate.
• Freshers and experienced candidates are welcome to apply.
• Excellent English communication skills are mandatory, especially written English for chat support.
• Good verbal communication skills in English and Hindi.
• Comfortable handling voice and chat interactions.
• Good typing speed and multitasking abilities.
• Willingness to work in rotational shifts and on a 5-day working schedule.
• Basic computer knowledge is required.

What We Offer

• Attractive salary package with additional benefits.
• Opportunity to work in a professional customer support environment.
• Career growth and development opportunities.
• 5-day working schedule with 2 rotational weekly offs.
• Opportunities for both freshers and experienced professionals.