Customer Care Executive

TeamLease; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

TeamLease is seeking an urgent-hiring Customer Care Executive (Complaints) at Mohan Estate, New Delhi. The role handles customer queries, complaints and escalations via email, ensuring accurate CRM records and timely resolutions.

The candidate should be a Graduate or Postgraduate with 2–5 years of complaint handling experience, strong communication skills, and proficiency in MS Excel, Word, PowerPoint and CRM. Flexible hours apply for this position in the retail customer service department.

Qualifications

• Graduate or postgraduate in any discipline.
• Age 21–30 years.
• 2–5 years of complaint handling experience.
• Excellent verbal and written communication, customer handling and problem-solving skills.
• MS Excel, MS Word, PowerPoint and CRM knowledge.
• Flexible working hours and a customer-focused, patient attitude.

Responsibilities

• Handle customer queries, complaints & escalations through email.
• Provide information regarding loan applications, disbursements, repayments, foreclosure & statements.
• Resolve customer concerns within defined TAT.
• Escalate complex cases to relevant departments.
• Maintain customer records in CRM.
• Coordinate with internal teams for complaint resolution.
• Meet productivity & quality targets.
• Support Nodal Helpline / Email Team when required.

Skills

Verbal communication

Written communication

Customer handling

Problem-solving

Education

Graduate

Postgraduate

Tools

MS Excel

MS Word

PowerPoint

CRM

Job description

URGENT HIRING CUSTOMER CARE EXECUTIVE (COMPLAINTS)

Location: Mohan Estate, New Delhi

Position: Customer Service Executive

Department: Customer Service – Retail

Key Responsibilities

• Handle customer queries, complaints & escalations through email.
• Provide information regarding loan applications, disbursements, repayments, foreclosure & statements.
• Resolve customer concerns within defined TAT.
• Escalate complex cases to relevant departments.
• Maintain customer records in CRM.
• Coordinate with internal teams for complaint resolution.
• Meet productivity & quality targets.
• Support Nodal Helpline / Email Team when required.

Eligibility

• Education: Graduate / Postgraduate
• Age: 21–30 Years
• Experience: 2–5 years in complaint handling, preferably in the same industry.
• Skills: Excellent verbal & written communication, customer handling and problem-solving skills.
• Technical: MS Excel, MS Word, PowerPoint & CRM knowledge.
• Other: Flexible working hours, attention to detail, customer-focused, positive & patient attitude.

HR: Gulshan Mathur

Contact: 9351389587