Customer Care Executive

DCB Bank; Mumbai Suburban; On-site; INR 300,000 - 420,000; Full time

Job summary

DCB Bank is seeking a detail-oriented professional for outbound calling to existing customers and new leads generated via digital campaigns focused on Insurance and Credit Card selling. The role falls under Customer Success, Service & Operations - Other and involves proactive engagement to drive product uptake.

Responsibilities include cross-selling and converting leads, with a focus on delivering excellent customer service and achieving sales targets through outbound calls.

Qualifications

• Outbound calling to existing customers and converting new leads
• Experience with digital campaigns for insurance and credit cards
• Customer service oriented

Responsibilities

• Make outbound calls to customers to promote bank products
• Cross-sell insurance and credit cards during customer interactions
• Convert digital-generated leads into bank customers

Skills

Outbound calling

Cross-selling

Lead conversion

Customer handling

Job description

Posted: 2 days ago Openings: 1 Applicants: 50+

JD: Outbound calling activity involves cross selling to existing set of customers and also converting new to bank leads getting generated via various digital campaigns (focused on Insurance and Credit Card Selling)

Role Category: Customer Success, Service & Operations - Other

Skills highlighted with ‘‘ are preferred keyskills