Customer Care Executive

Shriram Finance; Mumbai, Thane, Delhi; On-site; INR 250,000 - 350,000; Full time

Job summary

Shriram Finance is seeking a Customer Service Executive for branch operations in Mumbai. The role focuses on end-to-end processing of deposits and related services, ensuring accuracy and compliance.

You will verify documents, process transactions, and assist customers with various deposit options while coordinating with bankers to optimize deposit retention and growth.

Qualifications

• Graduate in Commerce, Finance, or related field.
• 1–4 years in retail banking, branch ops, or CASA/deposit processing.
• Proficient with Excel and MIS reporting tools.

Responsibilities

• Prepare, verify, and process Deposit and Non-Deposit receipts and contracts.
• Input tenure, compounding frequency, interest payout options, and rate tiers.
• Handle auto-renewal, withdrawals, and penalties for deposits.
• Explain FD interest, tax implications, and senior citizen benefits to customers.
• Process nominations, address changes, and duplicate FD receipts.
• Resolve complaints about interest payouts, maturity credits, or statements.
• Verify identifications and source of funds for high-value deposits per KYC/AML.
• Collaborate with Personal Bankers and Branch Managers to retain/convert deposits.
• Extract daily, weekly, and monthly deposit portfolio reports.

Skills

Customer service

Retail banking

Education

Graduate in Commerce

Post-graduation preferred

Tools

Excel

MIS reporting

Job description

Job Summary

A Branch Banking Operations focuses processing deposit and non deposit products on managing the end-to-end lifecycle, processing, compliance, and customer service.

Designation

Customer Service Executive

Key Responsibilities

• Prepare, verify, and process Deposit and Non Deposit Receipts, certificates, or digital/physical contracts


• Accurately input tenure, compounding frequency, interest payout options (cumulative vs. non-cumulative/monthly/quarterly), and senior citizen or special rate tiers.


• Handle instructions for auto-renewal, partial/premature withdrawals, loan-against-deposit final closures with proper penalty calculations.


• Explain FD interest rates, tax implications and senior citizen benefits to walk-in or phone-in customers


• Process updates for nominations, joint holder additions, address changes, and duplicate FD receipt issuances.


• Resolve customer complaints regarding delayed interest pay-outs, maturity credit failures, or statement discrepancies promptly


• Verify customer identification and source of funds for high-value cash or transfer fixed deposits in line with KYC/AML policies.


• Partner with Personal Bankers and Branch Managers to convert high-value deposit leads or retain maturing FDs from leaving the bank


• Extract daily, weekly, and monthly deposit portfolio reports

Required Qualifications & Skills

Education: Graduate in Commerce, Finance, Business Administration, or a related field (Post-graduation preferred)

Experience: 1 to 4 years of experience in retail banking, branch operations, or CASA/deposit processing.

Technical Skills: Working knowledge of Excel and MIS reporting tools.