Customer Support Agent - Executive - Bill Payments CST

Paytm Payments Services; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

Paytm Payments Services is seeking a Customer Support Associate for its CST Team to handle day-to-day queries from customers and merchants by call or chat, ensuring tasks close within defined TAT while delivering a good experience.

You will oversee campaigns, maintain brand consistency in copy and tone, and develop timelines to achieve targets. The role requires 1+ years in customer support, strong problem solving, and high drive and initiative.

Responsibilities

• Resolve day-to-day queries of customers and merchants via call or chat.
• Oversee day-to-day management of campaigns ensuring brand consistency.
• Maintain copy tone, voice and terminology across communications.
• Develop and implement timelines to achieve targets.

Skills

Customer support experience

Multi-tasking

Problem-solving

Self-motivation/drive

Education

Any Graduate

Job description

About Us

Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team

CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services.

About the role

Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience.

Expectations/ Requirements

• Resolving day-to-day queries of the customers/merchants via call/chat.
• Oversee day-to-day management of campaigns and ensure brand consistency
• Ensure brand consistency in copy through tone, voice, and terminology
• Developing and implementing a timeline to achieve targets.

Superpowers/ Skills that will help you succeed in this role

• High level of drive, initiative, and self-motivation
• 1+ years’ experience in customer support
• Exceptional multi-tasking skills
• Strong problem-solving skills

Educational Qualification

Any Graduate.

Why join us

• 1. A collaborative output-driven program that brings cohesiveness across businesses through technology
• 2. Improve the average revenue per use by increasing the cross-sell opportunities
• 3. A solid 360 feedback from your peer teams on your support of their goals
• 4. Respect, that is earned, not demanded from your peers and manager

Compensation

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!