International Voice Process Executive

eClerx; Chandigarh; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Health and medical insurance

Life insurance coverage

Mobile reimbursement

Commuter assistance

Paid sick leave

Paid holidays and annual leave

Provident Fund (PF)

Job summary

eClerx is hiring Technical Support Executives in Chandigarh, India. The role focuses on assisting customers with technical concerns via inbound calls, guiding them through troubleshooting steps, and delivering effective solutions while maintaining a high-quality customer experience.

Candidates with basic computer knowledge and strong communication skills are preferred; fresh graduates are encouraged. Company benefits and a structured onboarding process are provided.

Qualifications

• Strong verbal and written communication skills.
• Basic understanding of computers, technology, and troubleshooting.
• Good analytical and problem-solving skills.
• Ability to handle customers patiently and professionally.
• Minimum qualification: 12th pass or equivalent.
• Fresh graduates and candidates without prior experience are encouraged to apply.
• Additional technical training or certifications will be considered an advantage.

Responsibilities

• Attend inbound customer calls and provide technical assistance.
• Understand customer issues and guide them through appropriate troubleshooting steps.
• Deliver effective solutions while maintaining a positive customer experience.
• Maintain accurate records of customer complaints, interactions, and resolutions in the CRM.
• Forward unresolved or advanced technical concerns to the appropriate department.
• Follow company guidelines and maintain established quality standards.
• Ensure timely and professional resolution of customer queries.

Skills

Verbal communication

Written communication

Troubleshooting

Customer handling

Patience

Education

12th pass or equivalent

Job description

We are seeking enthusiastic, dedicated, and customer-oriented candidates to join our team as Technical Support Executives at eClerx. The ideal candidate should have good communication skills, a problem-solving mindset, and an interest in assisting customers with technical concerns.

Key Responsibilities

• Attend inbound customer calls and provide technical assistance.
• Understand customer issues and guide them through appropriate troubleshooting steps.
• Deliver effective solutions while maintaining a positive customer experience.
• Maintain accurate records of customer complaints, interactions, and resolutions in the CRM.
• Forward unresolved or advanced technical concerns to the appropriate department.
• Follow company guidelines and maintain established quality standards.
• Ensure timely and professional resolution of customer queries.

Eligibility Criteria

• Strong verbal and written communication skills.
• Basic understanding of computers, technology, and troubleshooting.
• Good analytical and problem-solving skills.
• Ability to handle customers patiently and professionally.
• Minimum qualification: 12th pass or equivalent.
• Fresh graduates and candidates without prior experience are encouraged to apply.
• Additional technical training or certifications will be considered an advantage.

About eClerx

eClerx is a leading global operations and technology company providing business process management, data analytics, and technology-driven solutions to clients across various industries worldwide.

Employee Benefits

• Health and medical insurance.
• Life insurance coverage.
• Mobile and telephone expense reimbursement.
• Transportation or commuter assistance.
• Paid sick leave.
• Paid holidays and annual leave.
• Provident Fund (PF) benefits.

Employment Details

• Job Title: Customer Support Executive
• Department: Inbound Voice Process
• Employment Type: Full-time
• Experience: Freshers and experienced candidates can apply
• Job Category: Customer Service / Technical Support

Job Types:

Full-time, Permanent, Fresher

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Life insurance
• Paid sick time
• Paid time offProvident Fund