Customer Care Associate

Talent Acquaintance; Jaipur; On-site; INR 250,000 - 380,000; Full time

Job summary

Talent Acquaintance is seeking a customer-facing professional in Jaipur, India, to handle inquiries, provide product information, and build lasting customer relationships. The role requires strong communication and the ability to work under pressure while collaborating with internal teams to resolve complex issues.

Qualified candidates should demonstrate excellent interpersonal skills, problem-solving capabilities, and a proactive approach to meeting performance targets.

Qualifications

• Must have excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills with attention to detail.
• Ability to work in a fast-paced environment with multiple priorities.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and accurate information about products or services.


• Build strong relationships with customers to ensure long-term satisfaction.


• Collaborate with internal teams to resolve complex customer complaints.


• Maintain high product knowledge to effectively address customer concerns.


• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment with multiple priorities.


• Strong problem-solving and analytical skills with attention to detail.


• Proficient in using computer systems and software applications.


• Ability to adapt to changing situations and priorities.


• Strong teamwork and collaboration skills with a positive attitude.