Customer Care Administrator

Carl Zeiss India (Bangalore) Pvt. Ltd.; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

ZEISS India is seeking a customer service/order management professional to manage orders from booking to delivery. You will coordinate with Sales, Logistics and MSP teams to resolve queries and ensure timely updates.

The role requires strong English and local-language communication, Excel skills, and a process-driven, ownership mindset. Join a public-facing team driving quality in India’s optical and imaging markets.

Qualifications

• Graduate in any discipline.
• Relevant experience in Customer Service, Order Management or Operations; optical/vision care experience preferred.
• Good command of English and local language.

Responsibilities

• Process and track customer orders from booking to delivery, with proactive status updates.
• Coordinate with customers, Sales, Logistics and MSP teams to resolve queries and escalations within defined TATs.
• Maintain records, stock data, invoices and customer documentation; prepare operational reports and analyze delays or gaps.
• Support payments, SOP compliance and customer service standards.

Skills

Communication

MS Excel

Customer-focused

Coordination

CRM/ERP Systems

Ownership

Education

Graduate in any discipline

Tools

CRM

ERP

Order management system

Job description

ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India.

Process and track customer orders accurately from booking to final delivery. Provide proactive order-status updates and coordinate with customers, Sales, Logistics, Labs and MSP teams. Handle customer queries, complaints and escalations within defined TATs. Support digital ordering/CRM platforms and assist customers with order-related issues. Coordinate deliveries, order diversions, accompaniments and stock-related activities. Maintain accurate records, stock data, invoices and relevant customer documentation. Prepare operational reports and analyze data to identify delays, gaps and improvement opportunities. Support payment follow-ups and other customer-related operational requirements as needed. Ensure adherence to defined SOPs, compliance requirements and customer service standards.

Key Skills

• Strong verbal and written communication.
• Good MS Excel and numerical/analytical skills.
• Customer-focused and solution-oriented approach.
• Strong coordination, multitasking and attention to detail.
• Ability to work with CRM/ERP/order-management systems.
• Process-driven mindset with strong ownership and follow-through.

Qualification & Experience

• Graduate in any discipline.
• Relevant experience in Customer Service, Order Management or Operations; experience in optical/vision care is preferred.
• Good command of English and local language.

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow.

We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.