Customer Care Administrator

ZEISS Group; New Delhi; On-site; INR 500,000 - 800,000; Full time

Job summary

ZEISS Group in India is seeking a skilled Order Management professional to oversee customer orders from booking to delivery, ensuring timely updates and seamless cross-functional coordination with Sales, Logistics, Labs and MSP teams.

The role requires handling inquiries, resolving escalations within defined timelines, and supporting CRM platforms while maintaining precise records and data-driven improvements.

Qualifications

• Graduate in any discipline.
• Relevant experience in Customer Service, Order Management or Operations; optical/vision care is preferred.
• Good command of English and local language.

Responsibilities

• Process and track customer orders from booking to delivery.
• Provide proactive order-status updates and coordinate with customers, Sales, Logistics, Labs and MSP teams.
• Handle customer queries, complaints and escalations within defined TATs.
• Support digital ordering/CRM platforms and assist customers with order-related issues.
• Coordinate deliveries, order diversions, and stock-related activities.
• Maintain accurate records, stock data, invoices and related customer documentation.
• Prepare operational reports and analyze data to identify delays and gaps.
• Support payment follow-ups and other customer-related requirements.
• Ensure adherence to SOPs, compliance, and customer service standards.

Skills

Verbal & written comms

MS Excel & analytics

Customer-focused mindset

Coordination & multitasking

CRM/ERP systems

Ownership & follow-through

Education

Graduate in any discipline

Job description

Job Description:

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India.

Key Responsibilities

• Process and track customer orders accurately from booking to final delivery.
• Provide proactive order-status updates and coordinate with customers, Sales, Logistics, Labs and MSP teams.
• Handle customer queries, complaints and escalations within defined TATs.
• Support digital ordering/CRM platforms and assist customers with order-related issues.
• Coordinate deliveries, order diversions, accompaniments and stock-related activities.
• Maintain accurate records, stock data, invoices and relevant customer documentation.
• Prepare operational reports and analyze data to identify delays, gaps and improvement opportunities.
• Support payment follow-ups and other customer-related operational requirements as needed.
• Ensure adherence to defined SOPs, compliance requirements and customer service standards.

Qualification & Experience

• Graduate in any discipline.
• Relevant experience in Customer Service, Order Management or Operations; experience in optical/vision care is preferred.
• Good command of English and local language.

Key Skills

• Strong verbal and written communication.
• Good MS Excel and numerical/analytical skills.
• Customer-focused and solution-oriented approach.
• Strong coordination, multitasking and attention to detail.
• Ability to work with CRM/ERP/order-management systems.
• Process-driven mindset with strong ownership and follow-through.

Your ZEISS Recruiting Team:

Itishree Pani

Requirements