Customer Advisor Sales

Cheq Digital; Bengaluru; On-site; INR 350,000 - 480,000; Full time

Job summary

CheQ is seeking a Customer Advisor Sales in Bengaluru to handle loan-related queries, support the application journey, and drive cross-sell/up-sell opportunities. The role combines telesales skills with a customer-first approach across voice, chat, and email channels.

Candidates should have 1–3 years in lending support, strong English and Hindi, and be comfortable with a 6-day week in office. Join a fast-growing fintech team focused on credit-smart journeys.

Qualifications

• 1-3 years in customer support or telesales in lending/fintech.
• Experience at NBFC, fintech lending platform, or bank lending/collections.
• Good English and Hindi communication skills.
• Must be located in Bangalore and work from office.
• Comfortable with rotational shifts and a 6-day work week.
• Comfortable handling voice, chat, and email support channels.
• Basic understanding of loan EMI structures, interest calculations, and KYC.
• Target-driven with customer-service orientation.
• Ability to handle objections and escalations calmly.

Responsibilities

• Handle inbound and outbound calls related to loan queries, repayment schedules, and credit product support
• Support customers through the loan application, disbursal, and repayment journey addressing questions and resolving issues in real time
• Handle chat and email support queries related to lending products, ensuring consistent, accurate communication across channels

Skills

Telesales experience

Customer support

Communication skills

English proficiency

Hindi proficiency

Job description

ROLE: Customer Advisor Sales

LOCATION: Bengaluru

About CheQ At CheQ, were turning the chaos of credit into a journey thats clear, rewarding, and even a little fun. With 80,000 Cr+ in lifetime payments, a growing tribe of users (30%+ using more than two products), and $16M raised from marquee investors, were fast becoming Indias favourite way to go from credit-stressed to credit-smart.

What you'll be doing

We're looking for a Customer Advisor Sales with a background in telesales to join CheQ's support team. You'll handle customer queries related to loans, credit products, and repayments combining your sales-honed communication skills with a customer-first approach to resolve issues, guide users, and support cross-sell/up-sell conversations where relevant.

• Handle inbound and outbound calls related to loan queries, repayment schedules, and credit product support
• Support customers through the loan application, disbursal, and repayment journey addressing questions and resolving issues in real time
• Handle chat and email support queries related to lending products, ensuring consistent, accurate communication across channels

What you'll need

Like us, you'll be deeply committed to delivering impactful outcomes for customers.

• 1-3 years of experience in customer support or telesales, specifically within the lending/personal loans domain
• Prior experience at an NBFC, fintech lending platform, or bank's lending/collections process
• Good communication skills in English and Hindi (both are required).
• Must be located in Bangalore and ready to work from the office.
• Comfortable with rotational shifts and a 6-day work week.
• Comfortable handling voice, chat, and email support channels
• Basic understanding of loan products EMI structures, interest calculations, KYC requirements
• Target-driven mindset from telesales background, balanced with genuine customer-service orientation
• Ability to handle objections, difficult conversations, and query escalations calmly and professionally

Why should you join CheQ

You own it, we trust you

Shape your work with freedom, deliver with ownership, backed by trust.

Bold, fast & human We push boundaries together, and deliver with agility, rigor, and heart. Always looking out for one another.

Growth by osmosis Learn directly from a stellar leadership team with rich, diverse backgrounds.

What you will not get

• Monotony: Work is dynamic, expect variety every day.
• Slow climbs: Growth here is about leaps, not ladders.
• Layers of red tape: We believe in speed, not bureaucracy.