Customer Advisor

CheQ; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

CheQ is seeking a Customer Support Advisor to join our Bengaluru team. You will handle customer inquiries via email, chat, and outbound calls, ensuring accurate resolutions and a smooth experience for fintech products.

Ideal candidates have 0-2 years in customer support, strong English and Hindi communication, and a readiness to work from our office with rotating shifts and a 6-day work week.

Qualifications

• 0-2 years of experience in customer support, customer service, or customer operations.
• Hands-on experience in outbound calling and chat support.
• Good communication skills in English and Hindi (both are required).
• Must be located in Bangalore and ready to work from the office.
• Comfortable with rotational shifts and a 6-day work week.

Responsibilities

• Respond to customer inquiries through emails, chat, and outbound calls.
• Ensure accurate, complete responses to queries to resolve issues.
• Collaborate with team members to resolve complex issues.
• Maintain professional, customer-centric approach in semi-voice processes.

Skills

English & Hindi communication

Outbound calling

Chat support

Job description

ROLE: Customer Support Advisor

LOCATION: Bengaluru

About CheQ At CheQ, we’re turning the chaos of credit into a journey that’s clear, rewarding, and even a little fun. With ₹80,000 Cr+ in lifetime payments, a growing tribe of users (30%+ using more than two products), and $16M raised from marquee investors, we’re fast becoming India’s favorite way to go from credit-stressed to credit-smart. Founded by ex-Flipkart leader Aditya Soni and backed by 3one4 Capital, Venture Highway, Ram Shriram, Lloyd Mathias and more, CheQ isn’t just another fintech, it’s a full-stack credit experience. Here’s what makes us different: Credit, simplified → Track, pay, and optimise every credit card, loan, and bill in one smooth dashboard. AI that actually helps → Meet Wisor, India’s first AI-powered credit advisor giving real financial intelligence, not just data. More than payments → Rewards, instant loans, and an embedded wallet all stitched into one seamless journey. We’re here to make managing money feel less like a chore and more like a win

What you’ll be doing

Join our dynamic team at CheQ, a leading player in the credit management industry. We're seeking talented individuals to fill the role of customer support executive, responsible for providing exceptional customer support in the dynamic fintech industry, addressing inquiries, resolving issues, and ensuring a seamless experience for clients for cutting-edge credit and finance products.

• Respond to customer inquiries through written communication channels, such as emails or chat, as well as the outbound calling channel.
• Ensure accuracy and completeness in addressing customer queries to achieve satisfactory resolutions.
• Collaborate with team members to collaborate and resolve complex issues as needed.
• Maintain a professional and customer-centric approach to enhance overall customer satisfaction in the semi-voice process.

What you’ll need

Like us, you’ll be deeply committed to delivering impactful outcomes for customers.

• 0-2 years of experience in customer support, customer service, or customer operations.

• Hands-on experience in outbound calling and chat support.

• Good communication skills in English and Hindi (both are required).

• Must be located in Bangalore and ready to work from the office.

• Comfortable with rotational shifts and a 6-day work week.

Why should you join CheQ

You own it, we trust you

Shape your work with freedom, deliver with ownership, backed by trust.

Bold, fast & human

We push boundaries together, and deliver with agility, rigor, and heart. Always looking out for one another.

Growth by osmosis

Learn directly from a stellar leadership team with rich, diverse backgrounds.

And that’s just the start:

• Pay that matches the best in the industry.
• The thrill of solving real India-first problems at scale.
• Exposure to cutting-edge tech and innovation.

What you will not get

• Monotony → Work is dynamic, expect variety every day.
• Slow climbs → Growth here is about leaps, not ladders.
• Layers of red tape → We believe in speed, not bureaucracy.