Customer Account Specialist (Night Shift)

Check Point Software; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

Check Point Software, a leading cybersecurity company, is seeking a Customer Service professional to support customers, partners, and employees with inquiries, orders, and licensing. You will deliver timely, accurate assistance across phone, email, and web channels, while maintaining thorough documentation in our ticketing system.

The role emphasizes strong communication, multitasking, and a customer-first mindset, with a focus on achieving a high Customer Satisfaction Survey score.

Qualifications

• 3+ years of customer service experience, preferably in a call center.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with SAP and Salesforce is a plus.
• Strong communication and multitasking abilities, with good follow-through.

Responsibilities

• Assist customers, partners, and employees with inquiries, orders, and licensing.
• Deliver fast, friendly, and accurate support via calls, emails, and web requests.
• Document all interactions thoroughly in the ticketing system.
• Maintain high customer satisfaction with a target score of 9.1/10 or higher.
• Collaborate with various teams within Check Point to resolve issues quickly.

Skills

Customer service

Microsoft Office

Communication skills

Multi-tasking

Technical background

Tools

SAP

Salesforce

Job description

Why Join Us?

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.

Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.

This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.

What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely

Key Responsibilities

Account Services is the frontline customer service team for Check Point. We can be reached by phone, chat, or web ticket. We handle issues involving all teams within the company and have a deep understanding of what each team does. We strive to always deliver the best experience possible while solving any all issues as quickly as we can.

Major Responsibilities

• Support customer, partners, and employees with user center issues, orders, Licensing etc.
• Deliver fast, friendly, and accurate support to all customers.
• Support via calls, emails, and web requests submitted by customers, Value-Added Reseller (VARs), and partners regarding Check Point product offerings, product licensing, and the Check Point User Center.
• Thoroughly documenting all calls/emails in a ticketing system.
• Required to be customer focused and maintain a Customer Satisfaction Survey average of 9.1 /10 or higher

Qualifications

• 3+ years customer service experience; call center preferable.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with SAP and Salesforce a plus.
• Detail-oriented with good follow-through and organizational skills.
• Strong multi-tasking skills are a must, and the ability to think on your feet is essential in day-to-day activities.
• Strong communication skills, both spoken and written.
• Technical background is a plus.