Customer Account Specialist Night Shift

Check Point Software; Bengaluru; On-site; INR 350,000 - 450,000; Full time

Job summary

Check Point Software in Bengaluru (India) is seeking a customer service professional to be part of the Account Services frontline. You will handle inquiries from customers, partners, and employees, delivering fast, friendly support across calls, emails, and web tickets.

You will document interactions in the ticketing system, strive for high CSAT, and collaborate with internal teams to resolve licensing and product issues while maintaining excellent communication and organizational skills.

Qualifications

• 3+ years customer service experience; call center preferable.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with SAP and Salesforce a plus.
• Detail-oriented with good follow-through and organizational skills.
• Strong multi-tasking skills are a must, and the ability to think on your feet is essential in day-to-day activities.
• Strong communication skills, both spoken and written.
• Technical background is a plus.

Responsibilities

• Supportcustomer, partners, and employees with user center issues, orders, Licensing etc.
• Deliver fast, friendly, and accurate support to all customers.
• Support via calls, emails, and web requests submitted by customers, Value-Added Reseller (VARs), and partners regarding Check Point product offerings, product licensing, and the Check Point User Center.
• Thoroughly documenting all calls/emails in a ticketing system.
• Required to be customer focused and maintain aCustomer Satisfaction Surveyaverage of 9.1/10 or higher

Skills

Customer service

Communication skills

Multi-tasking

Microsoft Office

Attention to detail

Tools

SAP

Salesforce

Job description

Job Description:

Company Description

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.

Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.

This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.

What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely

Job Description

Account Services is the frontline customer service team for Check Point. We can be reached by phone, chat, or web ticket. We handle issues involving all teams within the company and have a deep understanding of what each team does. We strive to always deliver the best experience possible while solving any all issues as quickly as we can.

Major Responsibilities

• Supportcustomer, partners, and employees with user center issues, orders, Licensing etc.
• Deliver fast, friendly, and accurate support to all customers.
• Support via calls, emails, and web requests submitted by customers, Value-Added Reseller (VARs), and partners regarding Check Point product offerings, product licensing, and the Check Point User Center.
• Thoroughly documenting all calls/emails in a ticketing system.
• Required to be customer focused and maintain aCustomer Satisfaction Surveyaverage of 9.1/10 or higher

Qualifications

• 3+ years customer service experience; call center preferable.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with SAP and Salesforce a plus.
• Detail-oriented with good follow-through and organizational skills.
• Strong multi-tasking skills are a must, and the ability to think on your feet is essential in day-to-day activities.
• Strong communication skills, both spoken and written.
• Technical background is a plus.

• Referral Category: Entry-Level Position
• CP Department: TAC
• Office Location: Bangalore, India
• Career site Category: Services/Support

Requirements: