Customer-Focused Software Engineer (Backend development team)

Check Point Software; Bengaluru Urban; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Check Point Software Technologies in Bengaluru is seeking a Customer-Focused Software Engineer for our Mobile Security product team. You will work on backend services, engage with customers to understand their environments, and help resolve complex production challenges.

Applicants should have 1–3 years in backend development (Python or Java), familiarity with REST APIs, databases, and cloud or containerized environments. Strong English communication and a collaborative mindset are essential.

Qualifications

• Bachelor's degree in computer science or equivalent.
• 1–3 years backend development experience.
• Experience with Python or Java.
• Familiarity with REST APIs and databases.
• Experience with cloud platforms or containers.
• Git, CI/CD and modern workflows.
• Exposure to AI/ML tools integration.
• Strong English communication.

Responsibilities

• Investigate and resolve complex customer‑reported issues in production.
• Analyze logs and debug backend services across distributed systems.
• Develop bug fixes, enhancements, and stability improvements.
• Engage with customers to understand environments and needs.
• Collaborate with Support, QA, Product, and Eng to resolve issues.
• Improve reliability, performance, and customer experience.
• Participate in code reviews and continuous process improvements.
• Maintain high engineering standards in enterprise security product.

Skills

Backend development

Python

Java

Distributed systems

REST APIs

CI/CD

Git

Cloud platforms

SQL/PostgreSQL

Education

B.Sc. in Computer Science

Tools

Docker

Kubernetes

Job description

About Check Point

Check Point’s mission is to provide industry‑leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting‑edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.

Why Join Us?

Customer‑Focused Software Engineer

Check Point’s mission is to provide industry‑leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting‑edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.

If you want to be part of the fascinating and fast‑growing Cyber Security industry, where your unique talent and value will be recognized, Check Point Software Technologies is where you want to be.

Mobile Security Product

The Mobile Solution Group builds Check Point’s mobile security platform, combining on‑device protection with scalable backend services.

Our backend systems power policy management, integrations, data processing, and enforcement across mobile clients and multiple Check Point products, operating at scale and under strict reliability and security requirements.

Your Team

We are looking for a passionate and driven Customer Focus Developer Engineer to join our Backend development team. This unique role combines deep technical development work with direct customer engagement, giving engineers the opportunity to make a real impact on customer success and product quality.

In this role, you will work closely with customers, Support, Product, QA, and Engineering teams to investigate complex technical issues, resolve production challenges, and improve the overall customer experience. You will gain deep exposure to enterprise environments, large‑scale backend systems, and real‑world security challenges while helping shape the future of our products.

This is an exciting opportunity for engineers who enjoy solving complex problems, understanding customer environments, and working on meaningful technical challenges in a fast‑paced and collaborative environment.

Key Responsibilities

• Investigate, troubleshoot, and resolve complex customer‑reported issues in production environments
• Analyze logs, debug backend services, and perform root‑cause investigations across distributed systems
• Develop bug fixes, enhancements, and stability improvements for backend services and APIs
• Work directly with customers to understand their environments, technical challenges, and business needs
• Collaborate closely with Support, QA, Product Management, and Engineering teams to drive fast and effective issue resolution
• Improve product reliability, performance, and customer experience through proactive engineering efforts
• Participate in code reviews, testing, and continuous improvement of development processes
• Contribute to maintaining high engineering standards in a large‑scale, enterprise‑grade security product

Skills and Requirements

• B.Sc. in Computer Science, Software Engineering, or equivalent practical experience
• 1–3 years of experience in backend software development
• Basic understanding of backend services and distributed systems concepts
• Hands‑on experience or academic background in backend programming using Python and/or Java
• Familiarity with backend architectures, REST APIs, and database interactions
• Experience working with cloud platforms or containerized environments through projects, internships, or coursework
• Basic knowledge of relational databases such as PostgreSQL or MySQL
• Familiarity with Git, CI/CD concepts, and modern development workflows
• Exposure to AI/ML technologies, including experience working with AI‑powered tools, automation workflows, or integrating AI‑based services and APIs
• Familiarity with modern AI‑assisted development practices and tools (such as code assistants, automated debugging, or AI‑driven productivity solutions)

Qualifications

Personal:

• Strong English communication skills, both written and oral
• Excellent problem‑solving ability with a methodical, analytical approach to diagnosing complex technical issues.
• Strong communication skills, with the ability to explain technical details clearly to both customers and internal teams.
• Customer‑focused mindset with a sense of ownership and urgency in resolving issues that impact production environments.
• Ability to switch seamlessly between quick bug‑fix tasks and longer, deep‑investigation assignments.
• Collaborative team player who works well with Support, QA, Product, and Engineering while maintaining a high level of professionalism under pressure.
• Curious and adaptive mindset with openness to learning emerging technologies, including AI‑driven solutions and workflows