Customer Account Operations Manager

HP; Gurugram District; Presencial; INR 1.800.000 - 2.400.000; Jornada completa

Descripción de la vacante

HP in India seeks a Sales Operations Leader to guide a team of individual contributors and supervisors across multiple job families. You will align teams with corporate goals, manage deliverables and expenses, and foster strategic client and internal relationships to craft customer-centric solutions.

You will oversee end-to-end sales processes, enable data-driven decisions, and drive continuous improvements while ensuring compliance and talent development.

Formación

• Four-year or graduate degree in Sales, Marketing, Business Administration, Accounting or related discipline.
• Typically 7–10 years of job-related experience or 5–7 years of management experience, preferably in sales, sales support, people management, sales process improvement.
• Certifications: CSOP and PMP are preferred.

Responsabilidades

• Manages a team of individual contributors and supervisors across multiple job families within the sales operations function, guiding and aligning with organizational goals.
• Sets direction for assigned teams and manages deliverables and expenses.
• Fosters strategic relationships with clients and internal stakeholders to create solutions leveraging internal/external resources.
• Oversees execution of operational processes across a complete sales cycle to meet service-level objectives.
• Provides consulting to project and account teams for customer-centric solutions and process feedback.
• Ensures expense objectives are met while maintaining team effectiveness in supporting sales operations.
• Drives continuous process improvement to enhance efficiency and effectiveness.
• Oversees recruitment, performance goals, and career development, ensuring tools/resources for the team.
• Uses customer and sales data to generate insights for decisions.
• Addresses customer issues in compliance with policies.

Conocimientos

Team Management

Sales Operations

Process Improvement

Strategic Thinking

Data Analysis

CRM

KPIs

Sales Strategy

Sales Management

Sales Support

Educación

Bachelor's degree in Business / Sales / Marketing / Accounting

CSOP Certification

PMP Certification

Herramientas

Salesforce

Dashboard

Descripción del empleo

Job Summary

This role is responsible for leading a team of individual contributors within the sales operations function, providing guidance, and handling challenges while ensuring alignment with organizational goals. The role manages operational processes across the sales cycle, nurtures strategic relationships, and shares expertise with the internal teams. The role focuses on driving continuous process improvement and enhancing the team’s performance while ensuring compliance with policies.

Responsibilities

• Manages a team of individual contributors and supervisors across multiple job families within the sales operations function providing guidance and ensuring they are aligned with the organization's goals and objectives.
• Sets the direction for assigned teams and holds accountability for the deliverables while managing expenses effectively.
• Fosters strategic relationships with clients and internal stakeholders to create cutting-edge solutions for customers and partners, leveraging both internal and external resources.
• Manages the execution of operational processes across a complete sales cycle to meet service-level objectives and targets.
• Offers consulting expertise to project and account teams in developing customer-centric solutions and provides feedback on processes and capabilities.
• Ensures that expense objectives are met while maintaining the team's effectiveness in supporting sales operations.
• Drives continuous improvement in sales operations processes to enhance efficiency and effectiveness.
• Manages recruitments, performance goals, and career development, ensuring the availability of necessary tools and resources to support the team and optimize processes.
• Utilizes customer and sales data to generate insights for customer and business decisions.
• Ensures all customer issues and concerns are addressed, resolved, or escalated in compliance with legal and organizational policies.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, Accounting, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in sales, sales support, people management, sales process improvement, or a related field.

Preferred Certifications

• Certified Sales Operations Professional (CSOP)
• Project Management Professional (PMP) Certification

Knowledge & Skills

• Balancing (Ledger/Billing)
• Business Development
• Business To Business
• Cash Register
• Customer Relationship Management
• Dashboard
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Marketing
• Merchandising
• Process Improvement
• Sales Management
• Sales Operations
• Sales Process
• Sales Prospecting
• Sales Strategy
• Sales Support
• Salesforce
• Selling Techniques

Cross-Org Skills

• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Impact & Scope

• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

Complexity

• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job

Sales Operations

Schedule

Full time

Shift

No shift premium (India)

Travel

Not Specified

Relocation

Not Specified

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”