Store Payments Subject Expert

HP; Chennai District; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

HP in Chennai is seeking a Store Payments Subject Expert to drive process enhancement and capabilities optimization across critical operations. You will lead data-driven initiatives, mentor teams, and present insights to senior leadership.

The role demands 10+ years in business operations or change management, familiarity with SAP and Lean/Six Sigma, and a proven track record of delivering scalable improvements in a large enterprise.

Qualifications

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any related discipline or commensurate work experience.
• Typically has 10+ years of work experience, preferably in business operations, business process improvement, change management, or a related field.
• CSOP certification is preferred.

Responsibilities

• Shapes the organization's strategic vision for business process enhancement and capabilities optimization.
• Transforms critical processes and capabilities to be adaptable and scalable.
• Collects and analyzes data to measure performance and guide improvement.
• Collaborates with stakeholders to gather input and requirements for improvements.
• Delivers presentations to leadership on strategic initiatives and outcomes.
• Explores and implements innovative project management and quality improvement methodologies.
• Documents processes and updates documentation as processes evolve.
• Identifies risks and develops mitigation strategies.
• Stays current with best practices and mentors junior team members.

Skills

Accounting

Agile Methodology

Auditing

Automation

Business Operations

Business Process

Business Requirements

Change Management

Continuous Improvement Process

Data Analysis

Finance

KPIs

Lean Manufacturing

Lean Six Sigma

Process Improvement

Project Management

SAP Applications

Six Sigma Methodology

Supply Chain

Workflow Management

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Education

Bachelor's degree or higher

CSOP certification

Tools

SAP Applications

Job description

Store Payments Subject Expert Description - Job Summary This role is responsible for process enhancement and capabilities optimization driving adaptability, scalability, and alignment in critical processes and capabilities. The role uses data-driven insights and collaborates with stakeholders to manage risks and guide continuous improvement. The role explores innovative methodologies, delivers impactful presentations to leadership, and mentors junior team members, all while fostering a culture of innovation and excellence within the organization.

Responsibilities

• Shapes the organization's overarching strategic vision for business process enhancement and capabilities optimization, driving innovation and fostering a culture of continuous improvement.
• Transforms critical organizational processes and capabilities to become adaptable, scalable, and strategically aligned.
• Collects and analyzes data to measure process performance and uses insights to guide decision-making and continuous improvement efforts.
• Collaborates with internal and external stakeholders to gather input, feedback, and requirements for process improvements.
• Delivers presentations to the leadership effectively communicating the strategic significance of process and capability initiatives, their impact on business outcomes, and their role in defining the organization's future.
• Explores and implements innovative project management and quality improvement methodologies, ensuring that the organization remains at the forefront of industry best practices.
• Documents processes, procedures, and best practices to ensure that standardized processes are followed throughout the organization and updates documentation as processes evolve.
• Identifies and assesses potential risks associated with process changes and develops mitigation strategies to minimize the impact of process disruptions.
• Stays current with industry best practices and emerging trends in process management and mentors junior team members.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in business operations, business process improvement, change management, or a related field.

Preferred Certifications

• Certified Sales Operations Professional (CSOP)

Knowledge & Skills

• Accounting
• Agile Methodology
• Auditing
• Automation
• Business Operations
• Business Process
• Business Requirements
• Change Management
• Continuous Improvement Process
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Lean Six Sigma
• Process Improvement
• Project Management
• SAP Applications
• Six Sigma Methodology
• Supply Chain
• Workflow Management

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts large functions and leads large, cross-division functional teams or projects.

Complexity

• Provides highly innovative solutions to complex problems within established policy.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job - Sales Operations Schedule - Full time Shift - No shift premium (India) Travel - No Relocation - No

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