Sr Operational Account Manager

HP; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HP Bengaluru is seeking a Senior Operational Account Manager to manage complex operational relationships for large customers. You will lead cross-functional teams, drive process improvements, and provide expert guidance on performance reviews and escalation handling.

The role requires 4–6 years in Sales/Customer/Partner Operations, supply chain, or support management, with strong analytical and communication skills. This is a full-time on-site position based in Bengaluru.

Qualifications

• Develops consulting, negotiation and influence skills.
• Solid understanding of HP businesses and revenue cycle.
• Strong analytical and research abilities.
• Excellent written and verbal English; local language as needed.

Responsibilities

• Conducts and reviews highly complex operational analysis.
• Manages relationships with mid-size to large domestic accounts.
• Leads cross-functional initiatives and provides direction on process improvements.
• Prepares and runs performance reviews with customers/partners.
• Escalates issues and collaborates to resolve operational problems.

Skills

Consulting

Negotiation

Influence

Communication

Excel

Power BI

Project management

Education

Bachelor's degree or equivalent

Tools

Power BI

Excel

PowerPoint

AI/ML

Job description

Senior Operational Account Manager

Description

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on

complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and e2e execution to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower-level employees. Project management experience, Leading transformation and digital enablement for Partner ecosystem

Responsibilities:

• Conducts and reviews highly complex operational analysis.
• Manages the operational business relationship of mid- size to large domestic accounts;

serves on account team.

• Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.

• Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
• Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.

• Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.

• Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.

Education and Experience Required:

• First-level university degree or equivalent experience; may have advanced university degree.
• Typically 4-6 years of related experience, preferably in Sales/Customer/Partner Operations, supply chain, customer service and support management.
• Typically 3-4 years of experience supporting large accounts.

Knowledge and Skills:

• Developing consulting, negotiation and influence skills.
• Solid understanding of core HP businesses and the revenue cycle.
• Superior research and analytical skills.
• Good knowledge of Microsoft Office tools, particularly Excel, Word, Power BI, AI/ML and PowerPoint.
• Demonstrated project management skills such as planning, execution and implementation.
• Excellent communication skills (eg written, verbal, presentation); mastery in English and local language as well as other languages as required.
• Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
• Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
• Basic financial and business acumen.

Job

Sales Operations

Schedule

Full time

Shift

No shift premium (India)

Relocation

No

Equal Opportunity Employer (EEO)

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For more information, review HP s EEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal "