Relationship Manager - Current Account

Worklooms Consulting; Bhopal, Indore District, Gurugram District; On-site; INR 400,000 - 700,000; Full time

Job summary

Worklooms Consulting in India seeks a Relationship Manager for Current Accounts to efficiently manage client portfolios, drive CASA balances, and increase cross-selling of banking products. You will engage clients with tailored solutions and ensure strong service delivery.

The role emphasizes expanding product holdings, promoting digital onboarding, and maintaining branch performance while adhering to regulatory and operational standards.

Qualifications

• Graduate in any discipline.
• Postgraduate preferred.
• Prior branch banking/current account experience preferred.

Responsibilities

• Drive CASA value build-up and acquire new clients.
• Engage clients to facilitate cross-selling of banking products.
• Increase product holding per customer within the portfolio.
• Profile all engaged clients and present suitable banking solutions.
• Promote digital onboarding and usage of Mobile/Net Banking, Bill Pay, SIPs, Insurance, Investments, Retail and SME Loans.
• Meet monthly operating plans to improve scorecard performance and decile rankings.
• Coordinate with relationship managers to close business loans, working capital requirements, POS, CMS, and trade transactions.
• Ensure quick resolution of customer queries and complaints to meet NPS benchmarks.
• Act as custodian of the branch vault, managing vault limits, cash, and non-cash transactions.
• Ensure zero instances of cash shortage or excess at the teller counter.
• Regularly update key registers and review branch reports such as EOD cash position, LTR, and instruments issued.
• Monitor and reconcile dummy accounts, suspense accounts, deferred accounts, and accounts payable/receivable as per required formats.
• Ensure strict adherence to bank policies and compliance standards.
• Deliver best-in-class customer service to become the primary banker for clients.

Skills

Relationship management

Cross-selling

Customer service

English fluency

Digital banking

Education

Graduate

Postgraduate

Job description

TheRelationship Manager Current Accountis responsible for managing a portfolio of clients to ensure superior service delivery and drivecross-sellingof banking products. The role focuses on building CASA (Current Account Savings Account) balances, acquiring new clients, and enhancing product penetration per customer. It also involves handling routine banking transactions, managing branch deliverables, and ensuring compliance with operational standards.

Key Responsibilities

Primary Responsibilities

• Drive CASA value build-up and acquire new clients as per branch targets.
• Ensure effective client engagement to facilitatecross-sellingof banking products.
• Increase product holding per customer within the assigned portfolio.
• Profile all engaged clients and present suitable banking solutions.
• Promote digital onboarding and usage of services such as Mobile/Net Banking, Bill Pay, SIPs, Insurance, Investments, Retail and SME Loans.
• Meet monthly operating plans to improve scorecard performance and decile rankings.
• Coordinate with relationship managers to close business loans, working capital requirements, POS, CMS, and trade transactions generated through client engagement.
• Ensure quick resolution of customer queries and complaints to meet Net Promoter Score (NPS) benchmarks.
• Act as custodian of the branch vault, managing vault limits, cash, and non-cash transactions.
• Ensure zero instances of cash shortage or excess at the teller counter.
• Regularly update key registers and review branch reports such as EOD cash position, LTR, and instruments issued.
• Monitor and reconcile dummy accounts, suspense accounts, deferred accounts, and accounts payable/receivable as per required formats.
• Ensure strict adherence to bank policies and compliance standards.

Secondary Responsibilities

• Conduct audits and ensure compliance with internal and external regulations.
• Deliver best-in-class customer service to become the primary banker for clients.

What We Are Looking For

Education

• Graduate in any discipline.
• Postgraduate in any field (preferred).

Experience

• Prior experience in branch banking CURRENT ACCOUNT roles is preferred.

Skills and Attributes

• Strong customer service andrelationship managementskills.
• Ability to cross-sell banking products effectively.
• High attention to detail and operational discipline.
• Familiarity with banking systems and digital platforms.
• Strong problem-solving abilities.
• Commitment to compliance and ethical standards.
• Fluent in English with strong business communication skills