Current Account Relationship Manager

Utkarsh Small Finance Bank; Ludhiana; On-site; INR 500,000 - 800,000; Full time

Job summary

Utkarsh Small Finance Bank is seeking a dynamic professional to manage sales and service for premium and above segment customers at GB branches, focusing on Current Accounts and wallet growth. You will be the single point of contact for high-net-worth customers, delivering financial solutions and superior service.

The role emphasizes acquisition, cross-selling, and maintaining compliant documentation while promoting direct banking channels to maximize customer value and retention.

Qualifications

• Experience in acquiring premium/current accounts.
• Strong interpersonal and communication skills.
• Ability to draw up contact plans and manage customer interactions.
• Target driven with wallet share growth.

Responsibilities

• Oversee sales and service for premium segment in GB branches.
• Acquire premium current accounts and expand liabilities.
• Promote direct banking channels and ensure customer adoption.
• Maintain documentation and ensure KYC compliance.

Skills

Customer acquisition

Relationship building

Cross-selling

Premium service

Communication

Job description

• Ensure proper handover of customers in case of transfer of portfolios.
• Ensure certifications of documentation required for opening and maintaining customer accounts.
• Error free documentation for all account opening and all customer instructions.

Ensure KYC norms are adhered to all points of time.

Role & responsibilities

The role entails overseeing the Sales and service aspect of Premium and above segment customer in GB branches specifically for Current Account, including distribution operations, service and sales. The role bearer is responsible for acquisition of Premium Current Account. The role bearer will be a one point contact for all premium and above segment customer for all his financial needs and services thus enhancing current relationship value and wallet share which will further increase profitability from the relationship.

Preferred candidate profile

• Acquiring Current Account of new premium and above segment Customer.
• Regularly interact with mapped customer to build rapport and understand the profile.
• Basis of profile, a contact plan should be drawn and customer contacted.
• Enhancing customer wallet size.
• Ensuring that customers make us their primary bank.
• Ensure that optimal level of income generation reached from TPP.
• Retain the customers via the experience offered.
• Increase liabilities size of relationship.
• Penetration of all products across family accounts as per profile & requirements.
• Lead generation of cross sell products.
• Disseminating product information.
• Ensure quality customer service is delivered.
• Recording compliant as per the specified process.
• Preventive complaint management.
• Promoting all direct banking channels and ensuring that customer is utilizing the same.