CTM - Circle Training Manager

Mahindra Finance; Jaipur, Jodhpur; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Mahindra Finance seeks a seasoned Learning & Development lead to plan, execute, and monitor circle-level training programs across multiple branches. You will drive onboarding, DEI initiatives, and leadership development, coordinating with Circle Heads and the central L&D team.

You will assess training needs during field visits, ensure program delivery aligns with business priorities, and measure impact through performance metrics and feedback to foster continuous improvement.

Qualifications

• Postgraduate in HR or Business Admin with extensive L&D experience.
• L&D or Instructional Design certification preferred.
• Strong facilitation and communication skills.
• Experience in Training Needs Identification and program design.
• Data analysis and impact measurement capabilities.
• Excellent stakeholder management and collaboration.
• Proficiency with digital learning platforms and AI tools.
• Willingness to travel for field visits and training delivery.
• Knowledge of psychometrics and coaching in talent management.

Responsibilities

• Lead planning, execution, and monitoring of circle-level training initiatives.
• Organize monthly engagement sessions with Circle Heads to review progress.
• Prepare monthly training calendars aligned with business needs.
• Drive DEI programs and onboarding across circles.
• Visit branches to assess training needs and deliver sessions.
• Measure program impact via metrics and feedback.

Skills

Postgrad HR

L&D experience

Facilitation

Data analysis

Stakeholder mgmt

AI tools

Travel willing

Psychometrics

Coaching

Education

Postgraduate in HR/Business Admin

MBA (HR)

Tools

LMS platforms

AI tools for training

Job description

Role & responsibilities:

1: Job Purpose Statement

To lead the planning, execution, and monitoring of Circle-level training initiatives that build employee capability and drive business alignment. Ensure effective delivery of talent and DEI programs, onboarding, and branch-level engagement while tracking adherence, measuring impact, and fostering collaboration with Circle leadership.

2: Duties & Responsibilities

• Ensure effective delivery of training in the circles
• Organize monthly engagement sessions with Circle Heads (CH) to review training progress, gather feedback, and align on upcoming plans.
• Prepare and share a monthly schedule of training programs for the Circle, ensuring alignment with business needs and availability of trainers.
• Focus on Talent Management and Diversity, Equity & Inclusion initiatives (DEI)
• Track and drive adhering to the planned training schedule.
• Ensure participation in key programs like: ELDP (Emerging Leaders Development Program) YLDP (Young Leaders Development Program), Prarambh (Onboarding), etc.
• Visiting branches to support training, assess needs, and engage with teams.
• Assess effectiveness of key programs through performance metrics or feedback.

3: Key Challenges

• Managing diverse training needs across multiple business units and locations while ensuring alignment with Circle-level priorities and trainer availability.
• Conducting Training Needs Identification (TNI): Engage with business stakeholders during field visits across branches, Head Office, and dealer locations to gather insights and feedback for continuous training improvement.
• Ensuring consistent participation and adherence to planned training schedules amidst dynamic operational demands and workforce availability.
• Coordinating with Circle Heads and stakeholders to gather actionable insights, track progress, and adapt training plans in real-time.
• Measuring and demonstrating the impact of training programs through performance metrics and feedback, while navigating data limitations and operational constraints.

4: Decision Making

• To finalize monthly Circle training calendars by assessing business priorities, trainer availability, and operational feasibility.
• To determine training coverage targets, program rollout timelines, and delivery formats for Circle-level initiatives and DEI programs.
• To evaluate training adherence reports and feedback to identify gaps, recommend corrective actions, and realign plans with Circle Heads.
• To prioritize branch visits and allocate time across locations based on training needs, performance trends, and stakeholder inputs.

5: List of internal and external stakeholders the role is expected to interact with to execute duties effectively

• Stakeholders- Internal - Circle Heads Business, Circle HR/State HR, Central L&OD Team, Circle I&S Team
• Stakeholders- External - Training Vendors, Facilitators, Dealers, Channel Partners

6: Job Requirements

Professional

Qualification

Skills

Competencies

• Postgraduate in Human Resources, Business Administration with 8-10 years in Learning and Development experience preferably in BFSI Sector.
• Certification in Learning & Development or Instructional Design is preferred
• Strong facilitation and communication skills
• Training Need Identification, Program design, content development, planning and execution
• Data analysis and impact measurement
• Stakeholder management and collaboration
• Proficiency in digital learning platforms and AI tools
• Willingness to travel for field visits and training delivery
• Must have a strong knowledge of Psychometrics, Coaching and other Talent Management frameworks