CSA - International Voice Process | Growth & Incentives

JobShop; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Attractive salary with incentives

Growth opportunities in internationalB

Rotational week offs

Dynamic work environment

Job summary

JobShop in Bengaluru is hiring for an International Voice Process role within the customer support domain. The position offers an attractive salary with incentives and involves US/UK time-zone shifts and rotational week offs.

The role focuses on handling inbound/outbound calls, resolving customer issues related to accounts, services, and billing, and maintaining detailed CRM records. Strong English communication and fast-paced adaptability are essential.

Qualifications

• Fluent English communication, both verbal and written.
• Strong customer handling and relationship skills.
• Good problem-solving and conflict resolution abilities.
• Excellent interpersonal and listening capabilities.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Understand customer concerns through active listening and provide solutions.
• Build positive customer relationships while ensuring satisfaction.
• Resolve queries related to accounts, services, billing, or processes.
• Maintain accurate documentation of interactions in CRM/tools.
• Manage expectations and resolve conflicts effectively.
• Coordinate with internal teams for quick issue resolution.
• Deliver excellent service while meeting quality and productivity targets.

Skills

Fluent English

Customer handling

Problem solving

Interpersonal skills

Active listening

Fast-paced work

Job description

We are hiring for an International Voice Process for leading global companies. Excellent opportunity for experienced candidates looking to build a career in customer support.

Job Role:

Customer Support Executive International Voice Process

Location:

Bangalore

Salary:

3.5 LPA 5 LPA + Incentives

Shift:

US / UK / Rotational Shifts

Key Responsibilities:

• Handle inbound and outbound customer interactions professionally
• Understand customer concerns through active listening and provide appropriate solutions
• Build positive customer relationships while ensuring high customer satisfaction
• Resolve customer queries related to accounts, services, billing, or process-related concerns
• Maintain accurate documentation of customer interactions in CRM/tools
• Manage customer expectations and resolve conflicts effectively
• Coordinate with internal teams for quick issue resolution
• Deliver excellent customer service while meeting quality and productivity targets

Skills Required:

• Fluent verbal and written English communication
• Strong customer handling skills
• Problem-solving and conflict resolution abilities
• Good interpersonal and listening skills
• Ability to work in a fast-paced environment

Perks & Benefits:

• Attractive salary package with incentives
• Growth opportunities in the international BPO sector
• Rotational week offs
• Dynamic and professional work environment