Cruise Customer Service Specialist

arrivia; Mumbai; On-site; INR 360,000 - 600,000; Full time

Benefits offered by this job

Exclusive Travel Rates on Cruise

Employee Referral Program

Employee Assistance Program

Recognition Programs

Job summary

arrivia in Mumbai is hiring a Cruise Customer Service Specialist to help members with travel bookings, answer product inquiries, and drive monthly goals. You will use your travel knowledge to deliver outstanding service and grow with the arrivia brand.

The role involves inbound/outbound calls, learning benefits, confirming schedules, and resolving issues. English fluency, 3+ years in call centers, and US customer experience are preferred; you’ll work night shifts aligned to American time zones.

Qualifications

• Travel, Tourism and Hospitality experience required.
• 3 years of experience in a call center environment.
• Excellent communication with fluency in English.
• Experience servicing a United States customer base.
• Able to learn new process quickly and adaptable to change.
• Comfortable making outbound and taking inbound member calls.
• Must be willing to work on an American schedule (between 7:30pm-7:30am).

Responsibilities

• Assist members with understanding program benefits and consult them on product inquiries.
• Properly search for air availability and quote itineraries in all fare types and cabins.
• Resolve questions and be able to process all travel inquiries.
• Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.
• Able to understand and demonstrate consultative selling techniques.
• Field inbound calls or make outbound calls for the majority of your shift.
• Personally, responsible for meeting monthly individual goals.
• Become an arrivia brand expert to assist members.
• Manage member information confidentially and accurately to ensure transactions are processed correctly.
• Collaborate with team members to meet monthly goals.

Skills

Fluent English

Outbound calls

Inbound calls

Customer service

Travel industry experience

Job description

Job Description:

Our Cruise Customer Service Specialists are experts in the travel and leisure industry, helping consumers globally to take the vacations of their dreams. In this role you will leverage your love of travel to deliver outstanding customer service to our members and reach the teams monthly goals. This role is great for anyone skilled in inbound or outbound sales.

Responsibilities:

• Assist members with understanding program benefits and consult them on product inquiries
• Properly search for air availability and quote itineraries in all fare types and cabins.
• Resolve questions and be able to process all travel inquiries
• Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.
• Able to understand and demonstrate consultative selling techniques
• Field inbound calls or make outbound calls for the majority of your shift
• Personally, responsible for meeting monthly individual goals
• Become anarriviabrand expert to assist members
• Manage member information confidentially and accurately to ensure transactions are processed correctly
• Collaborate with team members to meet monthly goals

Requirements:

• Travel, Tourism and Hospitality experience required
• 3 years of experience in a call center environment
• Excellent communication with fluency in English
• Experience servicing a United States customer base
• Able to learn new process quickly and adaptable to change
• Comfortable making outbound and taking inbound member calls
• Must be willing to work on an American schedule (between 7:30pm-7:30am)

Who We Are:

Were focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. Were on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

Our Core Values:

Here atarriviawe…

• Stay Curious- Explore new challenges and make space to learn, grow and improve
• Keep it Real- Earn trust through open, honest and clear communication
• Own it- Seek ways to make an impact and take action.
• Win Together- Create a culture of connection and inclusion where everyone can be their best

Additional Benefits:

• Employee Assistance Program
• Employee Referral Program
• Dedicated Employee Enrichment & Recognition Programs
• Exclusive Travel Rates on: Cruise, Resorts, Hotels, Tours, Flights & Car Rentals