Cruelty Response Coordinator

PETA India; Mumbai; Hybrid; INR 500,000 - 800,000; Full time

Job summary

PETA India is seeking a dedicated Cruelty Response Team professional to handle cruelty cases, coordinate with local NGOs and authorities, and ensure proper documentation and legal rights protection. The role spans office, field, and remote work with Mumbai or Delhi as locations.

Ideal candidates will have a bachelor’s degree, fluency in Hindi and English, and a passion for animal protection, with strong organizational and communication skills and willingness to travel.

Qualifications

• Minimum of a bachelor’s degree from a recognised institution.
• Voluntary or other experience handling cruelty-to-animals cases.
• Computer proficiency.
• Fluency in Hindi and English.
• Knowledge of other local Indian languages is a plus.
• Exceptional organisational and time management skills, including multi-tasking.
• Excellent oral and written communication skills.
• Ability to deal patiently with animal protection organisations, volunteers, and government contacts.
• Passion for facilitating law enforcement work, preventing cruelty to animals, and helping animals in need.
• Compassionate, responsible, and self-driven character.
• Outgoing and personable manner with excellent communication skills.
• Adherence to a vegan lifestyle.
• Ability and willingness to travel independently, as needed, to handle cruelty cases.
• Supportive position vis-à-vis PETA India’s philosophy and the ability to advocate for the group’s positions on issues in a professional manner.
• Commitment to the objectives of the organisation

Responsibilities

• Respond to specific cruelty-case calls and complaints received via e-mail or through social media in an effective and efficient manner
• Respond to general cruelty-case complaints, such as housing societies that wrongly impose restrictions on companion animals, with form letters and other means of ensuring legal rights
• Coordinate promptly with local animal protection organisations or volunteers to file cruelty-case complaints
• Work with law enforcement authorities such as police, forest department officials, and SPCA representatives to get non-cognisable offence reports, first information reports, or preliminary offence reports registered, including by independently travelling to the concerned location when necessary
• Help members of the public with ways they can assist in matters of cruelty to animals
• Maintain and update the CRT’s national database on volunteering and law enforcement contacts and services
• Ensure that thorough records are maintained for complaints received via phone, e-mail, and social media regarding cruelty cases, including how they were handled and concluded
• Professionally represent PETA India to the public, organisations, volunteers, veterinarians, government agencies, the police, and others
• Perform any other duties assigned by the supervisor

Skills

Fluency in Hindi

Fluency in English

Excellent communication

Organisational skills

Travel willingness

Education

Bachelor’s degree

Tools

Computer proficiency

Job description

To assist PETA India’s Cruelty Response Team (CRT) in handling cases involving cruelty to animals and enforcing laws

Term of Employment:

Full-time

Work Schedule:

The schedule will include daytime, evening, and weekend work.

Reports To:

Manager of Cruelty Response Projects

Location:

Mumbai or Delhi (The position will involve office, field, and remote work.)

Primary Responsibilities and Duties:

• Respond to specific cruelty-case calls and complaints received via e-mail or through social media in an effective and efficient manner
• Respond to general cruelty-case complaints, such as housing societies that wrongly impose restrictions on companion animals, with form letters and other means of ensuring legal rights
• Coordinate promptly with local animal protection organisations or volunteers to file cruelty-case complaints
• Work with law enforcement authorities such as police, forest department officials, and SPCA representatives to get non-cognisable offence reports, first information reports, or preliminary offence reports registered, including by independently travelling to the concerned location when necessary
• Help members of the public with ways they can assist in matters of cruelty to animals
• Maintain and update the CRT’s national database on volunteering and law enforcement contacts and services
• Ensure that thorough records are maintained for complaints received via phone, e-mail, and social media regarding cruelty cases, including how they were handled and concluded
• Professionally represent PETA India to the public, organisations, volunteers, veterinarians, government agencies, the police, and others
• Perform any other duties assigned by the supervisor

Qualifications:

• Minimum of a bachelor’s degree from a recognised institution
• Voluntary or other experience handling cruelty-to-animals cases
• Computer proficiency
• Fluency in Hindi and English
• Knowledge of other local Indian languages a plus
• Exceptional organisational and time management skills, including multi-tasking
• Excellent oral and written communication skills
• Ability to deal patiently with animal protection organisations, volunteers, and other government contacts
• Passion for facilitating law enforcement work, preventing cruelty to animals, and helping animals in need
• Compassionate, responsible, and self-driven character
• Outgoing and personable manner with excellent communication skills
• Adherence to a vegan lifestyle
• Ability and willingness to travel independently, as needed, to handle cruelty cases
• Supportive position vis-à-vis PETA India’s philosophy and the ability to advocate for the group’s positions on issues in a professional manner
• Commitment to the objectives of the organisation

How to Apply:

To apply for a position with PETA India, please complete this form.