CRM Senior process Associate

Exiga Solutions; Coimbatore District; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Exiga Solutions is seeking a CRM Senior Process Associate located in Coimbatore, Tamil Nadu. The role focuses on supporting key business operations by handling inbound calls for US customers and addressing their queries.

The ideal candidate will have 1-5 years of relevant CRM experience, strong communication skills, and the ability to work closely with stakeholders. This is a permanent, onsite position that requires immediate joining.

Qualifications

• 1-5 years of relevant experience in customer relationship management.
• Excellent communication in English is mandatory.
• Ability to understand business objectives and develop supportive models.

Responsibilities

• Handle inbound calls for US customers regarding sales and home services.
• Answer customer queries and provide guidance on products.
• Get familiar with company tools to assist customers.

Skills

Strong communication

Stakeholder management

Problem-solving skills

Job description

# CRM Senior process AssociateBy Exiga Solution / 23 June 2026**Job Category:** Customer Relationship Management**Job Type:** Permanent**Job Location:** Coimbatore BengaluruAbout the Role We are hiring a CRM Senior process Associate to support key business operations and drive measurable outcomes. This role is ideal for a professional who can combine technical expertise, collaboration, and execution to deliver strong business results.Key Responsibilities • Position Overview: The Senior Process Associate is responsible for handling inbound calls for US customers/ Sales/home services • Requirements: Roles & Responsibilities: Understanding Business objectives and developing models that helps to achieve • Excellent communication in English is mandatory • Should answer inbound calls and explain to customer queries • Should get familiar with the company tools • Guiding the success of the product to US customersRequired Skills • 1-5 years of relevant experience • Strong communication, stakeholder management, and problem-solving skillsPreferred Qualifications • Candidates who can join within Immediate Joiner are preferredJob Details • Employment Type: Permanent • Location: Coimbatore, Bengaluru • Work Mode: Onsite/WFO