CRM Manager – Real Estate

Imperial Holding Group; Shimla district; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Imperial Holding Group seeks an experienced CRM Manager – Real Estate to lead the complete CRM lifecycle for residential projects, from pre‑sale to post‑sale. You will ensure RERA compliance, handle property documentation, and manage receivables while coordinating with Sales, Legal, Finance and external stakeholders in Himachal Pradesh.

The role requires strong client communication, documentation discipline, and knowledge of Section 118 and HP property regulations, with a focus on non‑Himachali

Qualifications

• 6–8 years of relevant Real Estate/CRM experience.
• At least 4 years in a managerial role.
• Hands-on knowledge of RERA compliance and real estate documentation.
• Strong understanding of Himachal Pradesh property laws, rules, and Section 118.
• Experience handling non-resident/non-Himachali property purchase processes.
• Strong receivables, reporting, registration and documentation knowledge.
• Excellent client communication and relationship management.

Responsibilities

• Manage the complete CRM lifecycle from pre-sale to post-sale.
• Handle RERA compliance, property documentation and statutory records.
• Oversee 118-related documentation for eligible property transactions.
• Maintain property files, agreements, registration docs and payment records.
• Monitor receivables, payment schedules and collections.
• Prepare CRM, sales, receivables and management reports.
• Coordinate with Sales, Legal, Finance, Projects and external teams.
• Ensure HP rules and regulations for property purchases are followed.
• Develop SOPs and ensure consistent CRM processes and documentation.

Skills

CRM management

Client management

MS Excel

CRM systems

Negotiation

Relationship management

Problem solving

Coordination

Tools

MS Excel

CRM systems

Job description

Experience: 6–8 Years | Minimum 4 Years in a Managerial Role

Job Summary

We are looking for an experienced CRM Manager – Real Estate with strong knowledge of property transactions, RERA compliance, Himachal Pradesh property laws, client management, documentation, and receivables. The candidate should have hands‑on experience managing the complete pre-sale and post‑sale CRM process for residential/real estate projects.

Key Responsibilities

• Manage the complete CRM lifecycle from pre-sale to post-sale, including client onboarding, documentation, registration, possession, and closure.
• Handle RERA compliance, property‑related documentation, and statutory records.
• Strong understanding of Section 118 / HP land and property regulations, particularly requirements applicable to non‑Himachali/non‑resident buyers.
• Manage 118‑related documentation and processes for eligible property transactions.
• Ensure accurate and timely maintenance of property files, agreements, registration documents, payment records, and client documentation.
• Monitor and follow up on receivables, outstanding payments, payment schedules, and collections.
• Prepare and maintain CRM, sales, receivables, registration, and management reports.
• Manage regular client communication and relationship management throughout the property lifecycle.
• Handle client queries and systematically resolve/escalate complex issues within defined timelines.
• Coordinate with Sales, Legal, Finance, Projects, Registration/Documentation teams, and external stakeholders.
• Ensure compliance with applicable Himachal Pradesh rules and regulations related to property purchase and ownership.
• Maintain complete knowledge of property purchase processes, documentation, registration, possession, and post‑sale requirements.
• Develop SOPs and ensure systematic CRM processes and documentation.

Candidate Profile

• 6–8 years of relevant Real Estate/CRM experience, with at least 4 years in a managerial role.
• Strong experience in residential real estate/property projects.
• Hands‑on knowledge of RERA compliance and real estate documentation.
• Strong understanding of Himachal Pradesh property laws, rules, and regulations, especially Section 118.
• Experience handling non‑resident/non‑Himachali property purchase processes will be preferred.
• Strong understanding of receivables, reporting, registration, agreements, and property documentation.
• Excellent client communication, relationship management, negotiation, and problem‑solving skills.
• Strong coordination skills with internal teams, clients, legal teams, and government/registration authorities.
• Good working knowledge of MS Excel and CRM systems.